GWorld Card Program

The GWorld Card Program provides one-card services including University identification, access control  to campus buildings, and declining balance accounts (Colonial Cash) to the GW community.

Services Provided

• Issuing of new cards and replacement cards
• GWorld Colonial Cash account management, including deposits and transfers
• Access to your residence hall, the Health and Wellness Center, libraries, and academic buildings
• Online account management for you to make deposits, check account status, view transaction history, and suspend a lost card
• Dispute management, including incorrect charges and fraudulent card use

Making a Deposit to Your GWorld Card

To make a deposit to your GWorld Card, you can:

• Visit GWorld online to set up automatic deposit (low-balance auto replenishment); or make a one-time deposit using a Visa/MasterCard
• Call our office with your credit card number and student account number
• Visit the GWorld card office and make a deposit via check, Visa, MasterCard, or cash
• Email or fax us with the above information

You can also visit one of our Value Transfer Station (VTS) Machines or kiosks around campus to make a deposit to your account. Deposits via your student account are also available. Please create a request at one of our GWorld service kiosks in Colonial Central, or call our office for assistance.

Customer Service and Standards

• Card Issuance: Every attempt is made to issue a card within 5 minutes, depending on volume. Other services such as reprints, deposits, or standard access requests, take even less time to process.
• Account Management: Account issues and general consulting may typically take up to 20 minutes, depending on the complexity of the issue. Student account billing and Dining Plan additions, usually take 1 business day to complete.
• Building Access Control: Much of our access assignments are automated, meaning no involvement from the cardholder is necessary.
• System Support issues are handled immediately; we work on the problem until it is resolved.
• Disputes must be initiated in person in the GWorld Office and can take up to several weeks to complete as several parties may be involved, including the card user, the vendor with whom the dispute is being initiated, the University Police Department and the GWorld office’s administrator.
• Online Services such as making deposits, obtaining your balance, viewing transaction history, and suspending your card, can be completed in a matter of seconds.
• Customers will receive an initial response to phone and email inquiries within 48 hours during normal business hours.