Any utility malfunction, equipment failure, or other occurrence that presents an imminent danger to persons or property is considered an emergency and should be reported immediately. Examples: fire alarm, elevator occupant trapped, loss of HVAC, water leak, building structural damage, building security breach, gas leak, and power outage.
Call the RPM Call Center at 202-994-0381 24 hours a day, 7 days a week.
Facilities staff is dispatched immediately to assess/mitigate and stabilize the problem.
Additional repairs required for full-restoration will be treated as a routine service request.
Routine Service Requests
A Routine Service request includes but is not limited to: elevator outage, clogged toilet, localized power outages, insects and rodents, missing or broken shower rod, broken door lock, missing shower curtain, light bulb out, damaged window screens, damaged carpet, minor moves, mailbox lock repairs, and leaking faucets.
Response time may vary depending on the volume and nature of requests received prior to yours but the issue is typically resolved within 19 business days.
Repairs may require one or more visits depending on the availability of parts and materials.
Resident’s Responsibilities
Bag your trash and/or recyclable waste before depositing it in the trash room or trash chute.
Keep kitchen area clean and clear of dirty dishes or food to maintain sanitary conditions for you and your roommates, and to prevent the infestation of pests and rodents.
Provide Facilities personnel access to your room so that service can be provided. In anticipation of a service call visit, please remove personal belongings from the service area.
