Internet, Cable & Phone

ISS Student Technology Services (STS) provides technology support for undergraduate, graduate and distance learning students. STS service offerings include technical hotline support*, in-room technician appointments for ResNet connection and jack diagnosis, and walk-in hardware/software support.

*Please note: It is important to have access to your computer when calling for ResNet technical support. Technicians are available for residence hall room appointments when needed.

Service Areas

Residence Hall Technology Support

• ResNet/Internet Connection
• Cable Television
• Telephone, including Voice Mail/Call Waiting Sign Up

Desktop/Laptop Support

• Windows/Mac Operating Systems
• Symantec Anti-Virus/Firewall
• Dell & Apple Warranty Support
• Malware Removal/Cleaning
• Anti-Spyware Software

Technology Support

• GWireless
• Microsoft Office Support
• NetID Account Setup and Password Reset
• Colonial Mail and Alternate Mail Clients
• Web Browser Support
• Blackboard Support
• Banner PIN Resets
• GWeb Information System and GWid Support
• ACAD Web Page Support