COVID-19: Jul. 1, 2020: Spring 2020 Packing Phase Completed

Wednesday, July 1, 2020

 

Dear GW Residential Students:

Throughout the spring semester we pledged to continue to provide ongoing updates about the university’s packing project until we have reunited you with your belongings. As we recently completed the packing of more than 6,000 students from 3,000 rooms, we are sharing information about upcoming dates and other deadlines. Please scan the sections below to learn more about the process as it pertains specifically to your situation.

Students Returning to On-Campus Housing for Fall Semester

We know that you may be eager to know more about the fall move-in process. This year’s move-in is going to be different than previous years because of the social distancing measures that we need to put in place in order to coordinate the movements of our residents and their helpers in the halls. We do realize that students and families need to plan ahead and make travel arrangements. We are currently planning to release a scheduling system in early to mid-July to allow students and families to self-sign up for a day and 3 hour time slot window from a mid-August date until the last move-in time slot on Aug. 27.

We will be using that move-in scheduling system to work with the moving companies to have your boxes delivered to your housing assignment before you arrive on campus.

In order for us to prepare for your arrival to campus, we want you to be aware of this upcoming deadline:

  • July 8: Last day to retrieve your belongings from the off-site storage facility of the moving company who packed and stored your belongings. This is also the last day to notify your assigned moving company if you would like to pay to ship one of your boxes to your current summer living arrangements. After this date, the companies will be preparing all of your remaining belongings in their warehouses for redelivery to your housing assignment for the upcoming academic year.

You will be receiving more information about the moving process and how to sign-up for a date & time for your move-in day in the next few weeks.


Students Not Returning to On-Campus Housing for Fall Semester

We know that some of you graduated, may be moving to a nearby off-campus apartment or not returning this fall for another reason. For those who knew what their plans were this spring during the packing of your room, we hope you utilized the options presented to ship your belongings or picked them up directly from the company’s off-site storage facility. For those of you not returning to on-campus housing, below are options to review and based on your situation follow-through with the information provided in order to be reunited with your belongings.

Students Moving Into Off-Campus Housing for Academic Year 2020-21:

Now through July 8: You may elect to pick-up your items from your company’s off-site storage facility. As previously outlined in the email we sent following the completion of your building, an early pick-up is for all of your belongings. Please schedule your pick-up directly with your assigned company.
Now through August 31: you may elect to have your belongings shipped, at your expense to your new location. If you have any large items where the weight of the item may make the shipping cost more than the actual item, please reach out to the company to inquire about any alternative arrangements. 

  • July 18 - August 8: You can pick-up your belongings from our Pack & Store Reunification Center located on campus at the Smith Center. If you wish to pick up your belongings from the Smith Center, you must sign-up for a 30 minute time-slot by July 8 at go.gwu.edu/pickup. (Make sure you click on the link that says ‘Next Available’ if your calendar is not showing a July time slot). Time slots are available daily except for Wednesdays. Only one student and their one guest will be allowed entrance into the Smith Center per timeslot. If you sign-up for a time that you are no longer able to meet, please contact [email protected] so that alternative arrangements can be made. Please note that because of storage limitations any items that you ask to be brought to the Smith Center and are not picked up by August 8 will be considered abandoned unless you notify [email protected] to make alternative arrangements.
  • August 8 - August 31: Pick-up at all of the three off-site storage facilities resumes and you may elect to pick-up your items from your company’s off-site storage facility. Please schedule your pick-up directly with your assigned company.
  • August 9 - August 31: If you are living within a 5 mile radius of the Foggy Bottom campus, you may sign up for delivery of your items to your location at no expense to you. To make arrangements for ‘home’ delivery, please schedule directly with your assigned company.
  • August 31: Last day to pick up your items at the storage facility. Any item not picked up by this date will become the responsibility of the student.
  • September 1: GW will no longer be responsible for the storage of any belongings that remain in a company’s storage facility. Any costs or fees related to extending the storage past this date will be transferred to the student.
  • October 1:  Belongings still remaining at any of the company owned off-site storage facilities and where other arrangements have not been made for reunification with student because the student has been unresponsive to outreach from either the university or the company will be considered abandoned and unclaimed property and subject to removal from the storage facility. The university will work with each company to donate any remaining items to worthy causes, if possible.

Students Living Outside of the Washington, Metropolitan Area:

  • Now through August 31: you may elect to have your belongings shipped, at your expense to your new location. If you have any large items where the weight of the item may make the shipping cost more than the actual item, please reach out to the company to inquire about any alternative arrangements.
  • August 31: Last day to pick up your items at the storage facility. Any item not picked up by this date will become the responsibility of the student.
  • September 1: GW will no longer be responsible for the storage of any belongings that remain in a company’s storage facility. Any costs or fees related to extending the storage past this date will be transferred to the student.
  • October 1: Belongings still remaining at any of the company owned off-site storage facilities and where other arrangements have not been made for reunification with student because the student has been unresponsive to outreach from either the university or the company will be considered abandoned and unclaimed property and subject to removal from the storage facility. The university will work with each company to donate any remaining items to worthy causes, if possible.

NOTE: For students who graduated or who are not returning to campus, please follow the section above that most aligns with your current situation. For example, if you graduated and will be moving to an apartment near campus you can follow the off-campus housing options offered.


Damaged Items

During any packing and re-delivery process, one should expect a reasonable amount of settling while boxes are being moved. As such some items may have scuffs or other marks and should not be considered damaged if they are still able to be used.
If you feel that your item is damaged and would like the item to be assessed for reimbursement, please visit: go.gwu.edu/damaged


Lost & Found Process

In the unlikely event that during the packing, storage and/or shipping process, one or more of your items of high value or sentimental value seems to be lost we have a process in place to assist you. On the other hand, when you are reunited with your belongings there may be an item packed that does not belong to you.

We ask that you fill out the appropriate form below to initiate a report that will help us evaluate your situation.

Based on when you are reunited with your belongings, we may ask you to wait until we can assist you as students are in various stages of the process.  
 

Summer Lost & Found Recommended Process:
If you picked-up all of your belongings from the company's warehouse or shipped only a portion of your belongings to your current location, and “Found” an item or are “Missing” an item we will hold onto the report you initiated until the fall move-in period. We are asking you to wait because for students who lived with roommates or in affinity/group housing, your item may have been accidentally packed with a roommate's belongings. Until all roommates have been reunited with their belongings, we are not able to confirm with certainty that your item is indeed missing. This summer, you can get the process started by asking any roommates if they picked up their items early and found your potentially missing item and then try again during the fall move-in period as more of your roommates are reunited with their belongings.

Fall Lost & Found Timeline:

  • August 17 - September 1: If you “Found” an item and reported it via the form above, a Campus Living and Residential Education (CLRE) Team Member will contact you to arrange for you to transfer the item to CLRE where the item will be placed into a Lost & Found Center. We will attempt to match and reunite any missing items with their owners.September 1: This is the deadline to submit any “Found” or “Missing” items via the above reporting forms.
  • September 1 - 18: CLRE staff will attempt to match “Found” items to “Missing” reports and if a match is made, CLRE staff will contact the owner of the missing item.
  • September 19 - 25: If you are still missing an item, you will have the option of making a 15 minute virtual appointment via video call to try to locate your item in the Lost & Found Center. More details will be sent to those who filled out a “Missing” report and whose item was not found during the match phase. 
  • September 25:  If an item is still missing after this exhaustive search, a member of the CLRE staff will provide your documentation to GW's Office of Risk Management who will contact you directly about potential next steps. “Found” items not claimed by the end of the process, will be considered abandoned property. The university will do its best to donate as much as possible to worthy causes. In fact, we are proud to inform you that spring residents have generously donated 2,170 lbs of non-perishable food items; 3,005 lbs of household goods/furniture; and 1,515 lbs of clothing (as of June 15) through the move-out process.  

Now, as we hit the midway mark of summer and start thinking about the fall, the move-in process is also going to look and feel different. We are committed to reuniting you with your belongings and providing as smooth a transition as we can as you prepare for the upcoming academic year. 

We hope that you and your family continue to stay healthy and well.  Please let us know if you have any questions.

Seth Weinshel & Stewart Robinette
Campus Living and Residential Education