Internet, Cable, & Phone

Tech Commons provides technology support for undergraduate, graduate and distance learning students. Tech Commons is located in Gelman Library Suite B03.  Service offerings include:

  • technical hotline support*
  • in-room technician appointments for ResNet connection and jack diagnosis
  • walk-in hardware/software support

*Please note: It is important to have access to your computer when calling for ResNet technical support. Technicians are available for residence hall room appointments when needed.

Service Areas

Residence Hall Technology Support
  • ResNet/Internet Connection
  • Cable Television
  • Telephone, including Voice Mail/Call Waiting Sign Up
Desktop/Laptop Support
  • Windows/Mac Operating Systems
  • Symantec Anti-Virus/Firewall
  • Dell & Apple Warranty Support
  • Malware Removal/Cleaning
  • Anti-Spyware Software
Technology Support
  • GWireless/GW1X Configuration and Support
  • Microsoft Office Support
  • NetID Account Setup and Password Reset
  • GWMail and Alternate Mail Clients
  • Web Browser Support
  • Blackboard Support
  • Banner PIN Resets
  • GWeb Information System and GWid Support
  • ACAD Web Page Support