Maintenance & Access

Fix-It Request

You should submit a FixIt to Facilities Planning, Construction, and Management for any problems you find in your room or in your hall regarding appliances, bathrooms, leaks, lighting and power, temperature, door and locks, pests, widows, furniture, mailboxes, elevators, and general damage.

By submitting the FixIt yourself, you will be directly notified of updates and able to track the progress of your request through the process.

Emergency Fix-It Requests

Maintenance requests are considered an emergency ONLY if they meet one or more of the following criteria:

Jeopardizes a person’s safety. Examples include fire, elevator failures, gas leaks, evidence of break-in/theft, broken door locks/ inability to enter or secure door.
Cause further damage or loss to property. Examples include active water leaks, broken interior/exterior doors and windows, leaking gas stoves.
Significantly disrupts university activities: Examples include any loss of utility systems like electricity, water, or gas.

Call in an Emergency FixIt at (202) 994-6706, available 24/7.

Lockouts

Remote Let-Ins

Should you lock yourself out of your room, call GW Facilities Central at 202-994-6706 to be remotely let into your room.

Key Depot

In the event that you are unable to call GW Facilities to regain access, you can visit Key Depot 24/7 or call them at (202) 994-6706 option 1. Key Depot is located at 2025 F St. NW, Washington, DC 20052