Administrator On-Call

Our residential communities are staffed by trained full-time professional Community Coordinators who live in the communities they serve. While each building has a Community Coordinator who serves as a student’s main point of contact during normal business hours, our staff members also serve in a 24/7 Administrator on Call (AoC) duty rotation. By addressing urgent student concerns and providing after-hours support for situations that cannot wait until the next business day, AoC’s provide an additional level of caring staff response.

Students receive the on-call number through email communication, building meetings, and it is prominently displayed on the digital display in the lobby of the residence halls on campus.

If you're looking for assistance with an emergency in progress, please contact the George Washington University Emergency Services at (202) 994-6111.

The On-Call Area Map shows a map of the Residence Halls on both the Foggy Bottom Campus and the Mount Vernon Campus. The map is labeled with colors, green, blue, red, and yellow, to show On-Call Area 1, On-Call Area 2, On-Call Area 3, and On-Call Area 4 respectively. On-Call Area 1 contains Madison Hall, 2109 F Street, Dakota Hall, Francis Scott Key Hall, Thurston Hall, and 1959 E Street. On-Call Area 2 contains buildings such as Shenkman Hall, Fraternity and Sorority Life Houses, South Hall, Guthridge Hal

What are possible situations when the AoC should be notified?

Facilities Related Emergencies: If you are experiencing a facilities emergency (ie: flood, power outage, overflowing toilet, etc.), first call Facilities Central at 202-994-6706. Next, call the AoC to update on the ongoing situation. The AoC may be able to provide additional support depending on the situation.
Escalated Roommate Conflict: If you are experiencing a roommate/suitemate conflict after-hours and a safety concern is present, call the AoC for assistance.
Health Emergencies (sick or physical): If you are experiencing a physical health-related emergency (ie: trouble breathing, choking, sudden/serve pain, uncontrolled bleeding, etc), and are in immediate need of medical assistance, call GW Emergency Services 202-994-6111. GW Emergency Services will notify the AoC.
Mental Health Emergencies: If you are experiencing a mental health crisis, call the AoC for support. AoCs are equipped to navigate a variety of mental-health related situations and understand GW's resources to ensure students receive the proper support.