Our residential communities are staffed by trained full-time professional Community Coordinators who live in the communities they serve. While each building has a Community Coordinator who serves as a student’s main point of contact during normal business hours, our staff members also serve in a 24/7 Administrator on Call (AoC) duty rotation within each of the residential neighborhoods. By addressing urgent student concerns and providing after-hours support for situations that cannot wait until the next business day, AoC’s provide an additional level of caring staff response.
Each residential neighborhood has a team of staff who serve on-call for that community. Students receive their neighborhood’s on-call number through email communication, building meetings, and it is prominently displayed on the digital display in the lobby of the residence halls on campus.
