Staffing Opportunities

GW Housing offers a variety of opportunities each year for students to work with our office including Housing Associates (academic year), Lead Summer Assistants, and Summer Assistants.

Students seeking on-campus employment may also visit GWork for additional opportunities.

Graduate students interested in Resident Director positions should contact the Center for Student Engagement at csejobs@gwu.edu.

If you are seeking full-time employment with GW, please visit the GW Jobs Portal.

Student Staff Opportunities

Lead Summer Assistant

The Lead Summer Assistant (LSA) position plays a vital role in the overall management of GW's Summer & Conference Housing Program, which hosts tens of thousands of guests to GW's campuses during the summer months.

The LSA role has evolved into a highly sought after student leadership positions on campus, offering a strong complement of skills and experiences that are highly transferable to a variety of professional settings. A primary benefit of the LSA position is the broad degree of responsibility the LSAs are given. The LSA team supervises over 45 student staff members, serves as the primary liaison to our Summer clients, addresses complex customer service issues, and manages a specific portfolio of administrative and operational tasks. Many LSA alumni have identified this opportunity and these skills as highly desirable by their subsequent employers. These employers are often impressed by the range of skill and experience this position offers to undergraduate students. Serving as a Lead Summer Assistant can position you to stand out among your peers as you pursue future professional or academic opportunities.

One of the main goals of the Lead Summer Assistant is to provide growth opportunities for the individuals in this position. All LSAs will work with GW Summer & Conference Housing leadership to ensure each person is meeting their goals, and making progress in a meaningful way. Some highlights and aspects of the LSA position include:

Leadership

  • Train, supervise and oversee a diverse staff of Summer Assistants
  • Develop Summer Assistants abilities to react to customer concerns
  • Cultivate professional decision making skills in the work place
  • Mentor future Lead Summer Assistants

Administration

  • Assist in constructing a database of client information within reservation software
  • Process financial information, analyze reports, and oversee check-in/check-out procedures
  • Acquire and utilize financial acumen
  • Managing a front desk staffed by Summer Assistants

Customer Service

  • Address concerns of clients through a conflict management and escalation procedure
  • Maintain relationships with important group clients and manage the contracting process
  • Troubleshooting complex issues by various means of communication, including email, phone and in person meetings
     

Lead Summer Assistants who are hired begin employment early in the 2017 Spring semester. The Spring semester is used as an ongoing training period for staff, working 10-12 hours per week. During the Summer season (mid-May through August), LSAs are working full time.

Current undergraduates who will be enrolled for Spring 2017 are eligible for hire; LSA hires may also be May 2017 graduates as long as they are able to commit to full-time employment to the end of the 2017 Summer season. Undergraduates who will be abroad Spring 2017 are also eligible for consideration, however, their abroad situation must allow time to be able to work remotely for the same 10-12 hours per week that other LSAs will work.

To learn about the Lead Summer Assistant position in more detail, please review the LSA Position Description, which contains important details about the position responsibilities and commitment expectations.  This position description is available for download as a PDF for your own records.  

Important Application Dates

  • The online Application will be available between Tuesday, November 1, 2016 through 9:00pm, Sunday, November 13, 2016. Applicants will have the ability to edit and change their application during this window of time.  Incomplete applications will not be considered.
  • LSA Information Session (Optional): Thursday, November 10, 2016 at 6:00pm in Philip Amsterdam Hall, Suite 106.
  • Selected Individuals will be invited to an In-Person Interview, with notifications sent on November 15, 2016.
  • Individual Interviews will take place between November 16, 2016 and November 30, 2016.
  • Hiring Decisions will be sent out on a rolling basis beginning December 5, 2016.

Applicants are expected to review all dates embedded within the application and job description as many job related activities involve required attendance.  

How to Apply

GW undergraduate students interested in applying for the Lead Summer Assistant Position must complete an online application. Submission of a completed application is due no later than 9:00pm on Sunday, November 13, 2016. Applicants are encouraged to open and review all steps of the application in advance in order to devote ample time to its completion.  A current resume are also required elements of the online application.  All applicants are strongly encouraged to have their current resume reviewed by the Center for Career Services prior to submission and application deadline. Applicants are required to submit to professional references, however, letters of reference are not needed.  

THE 2017 LSA APPLICATION IS NOW CLOSED

Testimonials

What for you personally was most rewarding from the Lead Summer Assistant position?

"This LSA position has personally been the most rewarding experience I have had as a student at GW. Through the LSA position I have had the privilege of gaining professional and managerial skills that most students don’t have the opportunity to learn until many years after they graduate. Not only has this given me a head start in the professional world, but I now have a much deeper understanding of what I bring to the table personally and professionally. This position is so much more than a summer job; it tests you, rewards you, and makes you use talents and skills you never knew you had. At the end of the summer as an LSA, you will walk away knowing what you are capable of and armed with the experience necessary to tackle any future career."

- ELENA AUER- Customer Service LSA, 2015 

"The role of Lead Summer Assistant has been the most challenging and rewarding position that I have ever taken on. My time as an LSA was a transformative process that enabled me to grow and develop both personally and professionally. The position gave me the opportunity to work with a diverse group of individuals who challenged me to push myself and develop skills that I didn't even know I had, both administratively and in regards to customer service. It taught me the importance of being proactive, flexible, and quick thinking. The time and energy that the professional staff put into our lead summer assistant team empowered us in our positions and gave us the right example of how to interact with our own staff. Working with our team felt like working with a family. The experiences I had  and relationships I made during my time as an LSA prepared me to take the next step into the post grad work force and gave me the confidence to excel after the position ended."

- BEKAH TROUTMAN- Customer Service LSA, 2015

“Each person who steps into the role of an LSA is not simply taking on a job, but rather, starting a journey of immense growth that takes the entirety of their employment to complete. The nature of this position as a mix of learned knowledge and innate customer service skills is extremely rewarding, but it is the surprising way that you work within the nature of this position to uncover hidden talents and develop legal, hospitality, and logic-based skills sets, all while utilizing the support system of your fellow LSAs and professional staff to cultivate your own style of leadership.”

- RACHAEL FOLLMER - Customer Service LSA, 2013; Administrative LSA, 2014

"The most rewarding part of the LSA position for me was seeing the end product of the months of preparation and work that goes into the summer season. Starting in January and working until August gives you a chance to make personal connections not only within the office, but with clients and customers as well. By representing GW Summer & Conference Housing, you’re helping to provide a product that can make-or-break a person’s experience of the District. It instills a sense of pride in you when the experience you helped to provide to an individual convinces them to return to GW for their undergraduate or graduate career."

- LUKE AUSTING- LSA for Room Inspectors, 2014

How did you grow and/or what skills did you develop as a result of your Lead Summer Assistant position?

"I grew in a lot of ways during my time as a LSA. Not only did I expand on my customer service skills, I was able to develop my own management and decision making style. I gained a confidence as an employee that I have transferred into my full-time job. I now jump at the opportunity to take on new challenges and let my opinion be known, which I was uncomfortable with before my LSA experience. I now help operate a MFA program with professional adults, and I have the confidence to lead and guide them throughout their school experience. I am able to be successful because of my time as a Lead Summer Assistant."

- BEKAH EICHELBERGER- Admnistartive LSA, 2015 

"During my time as a Lead Summer Assistant, I was truly able to grow not only as a professional, but also as a person. Given the amount of hands on customer service innate to this position, I was able to improve upon my communication skills, critical thinking skills, and even my crisis management skills. Further, I was also able to develop a skill set in professional contracting and negotiation. As an LSA, I was opened up to immeasurable situations that I normally never would have encountered."

- NATALIE PERTUCH- Administraive LSA, 2015

“In exchange for the knowledge, responsibility, and experience, the job of an LSA demands dedication, understanding, compromise, and a willingness to embrace uncertainty and new situations with an open mind. You are guaranteed to change more in your time as an LSA than you could ever imagine, for each day brings a new challenge and an entirely unexpected set of laughs, trials, or tribulations. It was incredible to watch the transformation occurring for each of us within myself as well as within the other LSAs, who will undoubtedly become some of your greatest confidants, and all of you become the well-rounded, skillful group of leaders that your staff needs and any company would desire to hire.”

- RACHAEL FOLLMER- Customer Service LSA, 2013; Administrative LSA, 2014

"As a Lead Summer Assistant I developed an extensive set of professional skills that are easily transferable to future positions. More than anything, this position taught me to be adaptable and to accept challenges that will come at you every day. It is a very dynamic office environment during the summer season, and you need to be ready to handle problems 24 hours a day, 7 days a week. But with that said, you will come to trust, respect and admire your fellow LSAs and the professional staff, as you see each use their own set of strengths to solve a problem. Unlike a run of the mill summer internship, the variety and depth of experiences the LSA position provided has definitely made me an attractive candidate for future employers."

- LUKE AUSTING- LSA for Room Inspectors, 2014  

Contact Summer & Conference Housing

Should you have any questions, feel free to contact Summer & Conference Housing at sumhouse@gwu.edu

Summer Assistant

GW Housing's Summer Assistant (SA) position is a way for GW undergraduate students to make the most of their Summer stay. Our SA team plays a very important role on GW's campuses as ambassadors to the thousands of Summer guests that visit GW during the summer months.  SA's assist in the daily operation of GW Housing's Summer & Conference Housing Program by coordinating overall guest management including but not limited to: group and individual check-ins/outs, reservation management, distribution of Summer access cards, completion of room condition reports, submission of FIXit tickets, in addition to responding to guest issues/concerns and providing general university and community information.


Summer Assistants will be assigned to either the Foggy Bottom Campus or the Mount Vernon Campus.
Foggy Bottom

  • SAs will facilitate check-in/outs for all guests, space & meal reservations, and utilizes appropriate processes and technology to serve customers in an effective manner.
  • Attends and fully participates in Summer Assistant Training on May 18-19 and May 22-24, 2016 (tentatively scheduled for 9:00am-5:00pm daily).
  • SAs chosen for the Foggy Bottom Campus will be scheduled for pre-determined shifts: AM Shift – 8:30am-1:30pm, Mid-Day Shift – 1:15pm-6:15pm, and PM Shift – 6:00pm-11pm.
  • All SAs selected for the Foggy Bottom Campus will be scheduled in pairs for “after hours” on-call coverage up to seven separate occasions from the hours of 11:00pm-8:30am. SAs will remain in their assigned residence hall room during their on-call hours unless it is otherwise necessary to go to the Amsterdam Guest Services Office.
  • SAs serve in a concierge function, providing information and referrals to other University offices and to the community.
  • SAs will thoroughly assess the condition of all living space and proper functioning of all items contained within a living unit identifying issues through appropriate measures.

Mount Vernon

  • SAs will facilitate check-in/outs for all guests, space & meal reservations, and utilizes appropriate processes and technology to serve customers in an effective manner.
  • Attends and fully participates in Summer Assistant Training on May 18-19 and June 5-9 (tentatively scheduled for 9:00am-5:00pm daily).
  • To assist with the start of the Summer season, Mount Vernon SAs will be scheduled hours beyond their selected shift to conduct Room Inspections for both campuses between May 22-31, 2017 (tentatively 9:00am-5:00pm daily).
  • SAs selected for the Mount Vernon Campus will be scheduled to work within pre-determined shifts: AM Shift – 7:30am-1:00pm, Mid-Day Shift – Noon-5:30pm, and PM Shift – 4:30pm-10:00pm.
  • SAs selected for the Mount Vernon Campus will be scheduled for “after hours” response (10:00pm-7:30am) as part of a rotating schedule. In the event a staff person needs to respond in person, the Mount Vernon SA will receive additional hourly compensation.
  • SAs serve in a concierge function, providing information and referrals to other University offices and to the community.

Additional Information 

  • All Summer Assistants will participate in a training program based on the above schedule.  Eligible applicants must be currently GW enrolled undergraduate students and be registered for courses for the Fall 2017 semester by the time of selection. 
  • Summer Assistants will earn an hourly wage of $7.25/hour during the training and summer period (May 18-August 27) paid on a bi-weekly basis. University housing in a residence hall room on the Foggy Bottom or Mount Vernon Campus, the calculated value of which is $4,250.00, is both a condition and benefit of the SA position. Due to the nature of the Summer Assistant position, the housing benefit is not taxed. Summer Assistants selected for the Foggy Bottom Campus are housed on Foggy Bottom and SAs selected for the Mount Vernon Campus are housed on the Mount Vernon Campus.
  • A section of the Summer Assistant Application will ask applicants to preference one or both campus locations and will ask applicants to rank the three structured work shifts (AM, Mid-Day, PM). Preferences will be considered throughout the selection process, but will not absolutely dictate selection offers. Summer Assistants will be scheduled for office hours within a specific shift (AM, Mid-Day, or PM) each week which includes weekend days. Scheduled work days will vary from week to week. Based on program needs, SAs will be scheduled three (3) to five (5) work shifts per week, which equates to fifteen (15) to twenty-eight (28) office hours per week, with a typical week being four (4) scheduled shifts.
  • Additionally, Summer Assistants on both campuses rotate "after hours" on call coverage in the evening hours.

Application Information

Online applications for the Summer Assistant position will be accepted from Monday February 13 – 9:00pm Sunday February 26, 2017

Applicants are highly encouraged to set aside an appropriate amount of time to complete their application. Applicants are required to submit a current resume and are asked to respond to several short-response questions as part of the application. Applicants are also asked to identify two references; however, reference letters are not necessary. Thoroughness and thoughtfulness of a completed application will be weighed in selection decisions.

Applications are reviewed, evaluated, and then a select number of applicants will be asked to move forward to a second phase and participate in an in-person Summer Assistant Group Process.

Please review the comprehensive Summer Assistant Position Description and Important Dates for SAs before applying.

SUBMIT YOUR 2017 SA APPLICATION

For more information, please email sumhouse@gwu.edu.


Important Dates

  • Monday, February 13th: Summer Assistant online application becomes available
  • Sunday, February 26th: Completed Summer Assistant applications are due electronically by 9:00pm to GW Housing.  Incomplete or late applications will not be considered.
  • Friday, March 10th: Select Summer Assistant candidates will be invited via e-mail to participate in the Summer Assistant Group Process.
  • Week of March 13th-17th: Spring Break
  • Saturday, March 25th: Invited Summer Assistant candidates will participate in the Summer Assistant Group Process from 8:30am – 1:30pm.  (Invited candidates who are currently abroad will participate in an Alternate Activity between March 27-29).  
  • Friday, March 31st: GW Housing will begin to extend offers to Summer Assistant candidates.
  • Wednesday, April 5th through Friday, April 28th: Summer Assistants accepting the position will complete paperwork at GW Housing, Amsterdam Hall, 2350 H Street NW, Suite 106.
  • Thursday, May 18th and Friday, May 19th: Summer Assistant Staff Training for all Shifts and both Campuses will take place from 9:00am-5:00pm (specific schedule TBD).

Foggy Bottom Summer Assistants

  • Monday, May 22nd through Wednesday, May 24th: Summer Assistant Staff Training specific for all Foggy Bottom shifts will take place from 9:00am-5:00pm (specific schedule TBD).
  • Wednesday, May 24th through Sunday, August 27th: Summer Assistant summer period commences for all Foggy Bottom Shifts.

Mount Vernon Summer Assistants

  • Monday, May 22nd through Sunday, June 4th: Summer Assistant for the Mount Vernon Campus will assist with Room Inspections on both campuses from 9:00am-5:00pm (specific schedule TBD).
  • Monday, June 5th through Friday, June 9th: Summer Assistant Staff Training specific for all Mount Vernon shifts will take place from 9:00am-5:00pm daily (specific schedule TBD).
  • Saturday, June 10th through Sunday, August 27th: Summer Assistant summer period commences for all Mount Vernon Shifts.
  • Monday, August 7th: Last day of provided campus housing for Summer Assistants who are not Fall 2017 campus housing residents.
  • Sunday, August 27th: Last day of the summer period for all Summer Assistants. 

Student Associate

Basic Function and Responsibilities

Student Associates work as a team to provide support to daily office functions including consistent, accurate and up-to-date information to GW Housing customers while maintaining the highest standards of customer service. Student Associates answer phone calls, e-mails, and walk-in questions about campus housing assignments, Administrative Services, and employment opportunities. They also process many housing documents including housing applications, housing cancellations, and room swaps. Student Associates may also work on other special projects as assigned.

Requirements for a successful Student Associate are based around the following four principles:

Friendliness

  • Greet all customers with a smile and a positive attitude.
  • Proactively interacts with walk-up customers.
  • Create a helpful atmosphere by always having a positive attitude and tone with professional staff members, customers, and fellow team members.

Professionalism

  • Dress appropriately for a professional office.
  • Maintain a professional tone while interacting with both customers and fellow GW Housing employees.
  • Adhere to the posted schedule and arrive on time and ready to begin work.
  • Adhere to all confidentiality agreements, policies, and procedures as set forth by GW Housing and the Dean of Students Office.

Information Management

  • Maintain and report emerging trends at the front desk and log every customer interaction.
  • Ensure that any forms, letters or messages left at the desk are routed appropriate.
  • Manage and complete all assigned processing including room swaps, cancellations forms, housing applications, common space requests, and poster approvals.
  • Become well-versed in office computer programs: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, RMS, and Conference Programmer.
  • Communicate with Professional Staff effectively and efficiently.
  • Understand and uses the protocol to escalate requests. 

Customer Service

  • Answer all inquiries using excellent customer service techniques and correctly addressing the issues raised.
  • Listen and ask questions to discern the situation and provide correct and appropriate information.
  • Treat customers with respect at all times.

Qualifications

  • Must be in good standing with the University during the term of employment.
  • The judicial record of candidates will be considered during the application process and when necessary, will be discussed with candidates. In addition, applicants who violate University policy after the time of application and/or employment may be terminated from the position.
  • Applicants must have at least a 2.5 Grade Point Average to be considered for the position. *Unless you are a current freshmen going into their first semester.
  • Candidate must demonstrate strong administrative skills and potential for working with diverse populations with special needs.
  • Must be currently registered as a full-time student in a George Washington University degree-granting program and either currently live on campus or lived on campus for at least one previous semester.

Priority will be given to candidates who have Federal Work Study aid. GW is an EEO/AA employer.

Apply Here: Position #856241