Staffing Opportunities

GW Housing offers a variety of opportunities each year for students to work with our office including Housing Assistants (academic year), Lead Summer Assistants, and Summer Assistants.

Students seeking on-campus employment may also visit Handshake for additional opportunities.

Graduate students interested in Resident Director positions should contact the Center for Student Engagement at [email protected].

If you are seeking full-time employment with GW, please visit the GW Jobs Portal.

Student Staff Opportunities

Summer Assistant - Housing

Summer Assistant - Housing

2019 Summer Assistant - Housing

The Summer Assistant (SA) for GW Housing position shares responsibility for assisting with all aspects of the summer conference, housing, and events program. Daily Operational tasks include but are not limited to:

  • Facilitating group and individual check-ins/outs including distribution of summer access cards and keys
  • Assisting with reservation management
  • Providing quality customer service and guest concierge functions
  • Contributing additional administrative support to our summer guests
  • Maintaining scheduled “After Hours” on-call coverage (11:00pm-9:00am) and response in support of the Division of Operations not compensated by the hourly wage but under the benefit of free on-campus housing
  • Assisting with room inspections
  • Assisting with meeting space reservations
  • On the Mount Vernon Campus setting up and trouble shooting audio/visual support 

Additional responsibilities to consider include:

  • SAs for Housing will be assigned four, 5-hour shifts per week, which may include weekends and/or holidays
  • SAs will be maintain scheduled office hours within a specific shift (AM, Mid-Day, or PM) each week; scheduled days will vary from week to week
  • SAs should anticipate being available for the following weekends:  May 25-26, June 1-2, June 8-9, July 27-28, August 3-4, August 10-11, August 17-18, and August 24-25, 2019
  • All SAs are required to attend training May 16-17, May 20-21, 2019. Mount Vernon SAs will also be required to attend additional training on June 3-7, 2019

SAs should be familiar with and must adhere to all University rules, regulations, and policies, and work collaboratively with others within the GW Housing team and other campus partners.  


Application Information

  • Candidates must be registered as a full-time undergraduate student in a George Washington University degree-granting program or participating in a GW approved abroad program at time of application. Candidates must be enrolled as a full-time student or participating in a GW approved abroad program for Fall 2019, meaning that Spring 2019 graduates who do not intend to attend GW for Fall 2019 are ineligible for hire.
  • Applications are reviewed, evaluated, and then a select number of applicants will be asked to move forward to a second phase and participate in an in-person Summer Assistant Group Process.

Applicants will be required to:

  • Submit a current resume
  • Respond to a series of questions regarding positions preferences and overall availability
  • Respond to six short response questions (Preview the questions here)
  • Provide the name and contact information for two references (letters of reference are not expected)

​Group Selection Process

Candidates will be notified by Wednesday March 20 if they have been selected to participate in the in-person group interview process on Saturday March 23.

Application Closes on Monday March 4, 2019 at 5:00pm

Review the SA for Housing Position Description

Review the SA for Housing Important Dates

Submit your 2019 SA Application 


Questions 

Please contact the Lead Summer Assistants at [email protected]

Summer Assistant - Operations

Summer Assistant - Operations

2019 Summer Assistant - Operations 

The Summer Assistant (SA) for Operations position assists with the daily operations of the Facilities Central Office in the Division of Operations, specifically related to the Key Depot, Residential Property Management, and Inventory sections. Duties include, but are not limited to:

  • Staffing the Key Depot front desk and the customer service phone lines, answering Key Depot related inquiries
  • Handling residential loaner keys and lock outs 
  • Conducting room inspections in coordination with Residential Property Management
  • Moving and creating an inventory of furniture (either via hand-truck, hand-lifting, dolly, or university owned vehicle)
  • Assisting with emergency response as directed by the Division of Operations professional staff and/or the Lead Operations Summer Assistant Staff
  • Maintaining scheduled “After Hours” on-call coverage (11:00pm-9:00am) and response in support of the Division of Operations not compensated by the hourly wage but under the benefit of free on-campus housing
  • Other tasks as assigned. 

Additional responsibilities to consider include:

  • SAs for Operations will be assigned four, 7-hour shifts per week, which may include weekends and/or holidays.
  • SAs must be able and willing to work in varying weather conditions, spending a good portion of scheduled hours outside.
  • Certain aspects of this SA position are physically active.  SAs may be asked to load, unload, and move large furniture items with the assistance of other SAs. 
  • SAs should expect to spend considerable time during a scheduled shift on their feet, apart from shifts in the Key Depot. 
  • SAs must have flexibility in their schedule with the ability to work a base schedule of 28 hours/week for the entirety of the Summer season.

SAs for Operations should be familiar with and adhere to University rules, regulations, and policies, and work collaboratively with others within the Division of Operations and other campus partners. SA's are also expected to communicate on a regular basis with Division of Operations staff by completing shift duty reports and participating in staff and individual meetings with the Lead Operations Summer Assistant Staff.


Application Information 

  • Candidates must be registered as a full-time undergraduate student in a George Washington University degree-granting program or participating in a GW approved abroad program at time of application. Candidates must be enrolled as a full-time student or participating in a GW approved abroad program for Fall 2019, meaning that Spring 2019 graduates who do not intend to attend GW for Fall 2019 are ineligible for hire.
  • Applications are reviewed, evaluated, and then a select number of applicants will be asked to move forward to a second phase and participate in an in-person Summer Assistant Group Process.

Applicants will be required to:

  • Submit a current resume
  • Respond to a series of questions regarding positions preferences and overall availability
  • Respond to six short response questions (Preview the questions here)
  • Provide the name and contact information for two references (letters of reference are not expected)

Group Selection Process

Candidates will be notified by Wednesday March 20 if they have been selected to participate in the in-person group interview process on Saturday March 23.

Application Closes on Monday March 4, 2019 at 5:00pm

Review the SA for Operations Position Description

Review the SA for Operations Important Dates

Submit your 2019 SA Application 


Questions 

Please contact Dionne Thomas, Manager Facilities Central Call Center [email protected]

Lead Summer Assistant

Lead Summer Assistant

2019 Lead Summer Assistant

The Lead Summer Assistant (LSA) position plays a vital role in the overall management of GW's Summer & Conference Housing Program, which hosts tens of thousands of guests to GW's campuses during the summer months.

The LSA role has evolved into a highly sought after student leadership positions on campus, offering a strong complement of skills and experiences that are highly transferable to a variety of professional settings. A primary benefit of the LSA position is the broad degree of responsibility the LSAs are given. The LSA's supervise over 30 Summer Assistants, serves as the primary liaison to our Summer clients, addresses complex customer service issues, and manages a specific portfolio of administrative and operational tasks. Many LSA alumni have identified this opportunity and these skills as highly desirable by their subsequent employers. These employers are often impressed by the range of skill and experience this position offers to undergraduate students. Serving as a Lead Summer Assistant can position you to stand out among your peers as you pursue future professional or academic opportunities.

One of the main goals of the Lead Summer Assistant is to provide growth opportunities for the individuals in this position. All LSAs will serve along side the GW Summer & Conference Housing and Mount Vernon Events professional staff to ensure each person is meeting their goals, and making progress in a meaningful way. Some highlights and aspects of the LSA position include:

Leadership

  • Train, supervise and oversee a diverse group of Summer Assistants
  • Develop Summer Assistants' abilities to react to customer concerns
  • Cultivate professional decision making skills in an office setting
  • Mentor future Lead Summer Assistants

Administration

  • Assist in constructing a database of client information within reservation software
  • Process financial information, analyze reports, and oversee check-in/check-out procedures
  • Acquire and utilize financial acumen
  • Manage a front desk serviced by Summer Assistants

Customer Service

  • Address concerns of clients through a conflict management and escalation procedure
  • Maintain relationships with important group clients and manage the contracting process
  • Troubleshooting complex issues by various means of communication, including email, phone and in person meetings
     

Lead Summer Assistants who are selected begin service early in the 2019 Spring semester. The Spring semester is used as an ongoing training period for selected LSA's, scheduled 10-15 hours per week. During the Summer season (mid-May through August), LSAs are scheduled full time hours.

Current undergraduates with Sophomore or greater class standing who will be enrolled for Spring 2019 are eligible for consideration; LSA selected to serve may also be May 2019 graduates as long as they are able to commit to full-time service to the end of the 2019 Summer season. Undergraduates who will be abroad Spring 2019 are also eligible for consideration, however, their abroad situation must allow time to be able to train and serve remotely for the same 10-15 hours per week that of the other LSAs.

Review the 2019 Important Dates

Review the 2019 Position Description

Important Application Dates

  • The online Application will be available between Tuesday, October 30, 2017 through Noon, Monday, November 12, 2018. Applicants will have the ability to edit and change their application during this window of time.  Incomplete applications will not be considered.
  • LSA Information Session (Optional): Wednesday, November 7 at 6:00pm in District House B206
  • Selected Individuals will be invited to an In-Person Interview, with notifications sent on November 14, 2018.
  • Individual Interviews will take place between November 19-30, 2018
  • Selection decisions will be sent out on a rolling basis beginning November 29, 2018.

Applicants are expected to review all dates embedded within the application and position description as many related activities involve required attendance.  

How to Apply

GW undergraduate students interested in applying for the Lead Summer Assistant Position must complete an online application.

Applicants are encouraged to open and review all steps of the application in advance in order to devote ample time to its completion. A current resume is also a required element of the online application.  All applicants are strongly encouraged to have their current resume reviewed by the Center for Career Services prior to submission and application deadline. Applicants are required to submit to professional references (Name and contact information), however, letters of reference are not needed. 

Submit Your 2019 LSA Application

Application Closes Monday November 12 at Noon

Testimonials

"My time as a Lead Summer Assistant allowed me to gain invaluable professional experience and brought out skills that I never knew I had. To be a Lead Summer Assistant means that you not only part of a highly important and successful summer housing operation but also directly contribute to so much of the success. The role helped me develop skills like professional interaction with clients, supervision and management, and learn about organizational operations up close. I now recognize how much I grew professionally and personally from the start of my time as an LSA in January to the end in August. I am so grateful for my time at GW Summer Housing which connected me to some challenging but rewarding experiences and some great, long-lasting friends as well."

-Sarah Birmingham, LSA 2018

"My experience as a Lead Summer Assistant for GW Summer & Conference housing was one of the most developmental periods of my life as a GW student. Prior to accepting this role I had served in many different roles at the university some of which include: being a resident advisor, a tour guide, and student org leader. What differed greatly in the LSA role was that the LSA’s were entrusted with an enormous amount of decision making power accompanied with faculty support when needed. Working as an LSA I had the opportunity to really learn about contracting, long term project management, and office supervision. As a student pursuing a career in the legal field, learning how to maintain a premier level of organization while working on several different projects is critical in order for me to be successful at managing large caseloads in the future. While serving as an LSA I was able to develop this skill alongside  learning how to be an effective team player and expert in customer service."

-Naja Nelson, LSA 2018

"The LSA position is an exemplary opportunity to expand professional skills.  As a supervisor, LSAs are provided significant leadership opportunities by supervising their own staff.  You learn how to manage other people, develop your critical thinking skills and be a role model.  With this job you learn skills that are transferable to the real world that other internships and jobs cannot offer.  The position provides you with so much responsibility and trust.  You are seen as professionals and are consulted regularly from the department staff throughout the campus.  You also gain valuable relationships with this job and make friendships that last.  I recommend this position for anyone looking for real world experience and flexibility.     

-Cora Wolfinger, LSA 2018

"My time as a Lead Summer Assistant has been invaluable in my professional development. While the position challenged me constantly, it encouraged me to grow and develop as a leader every single day. Since exiting the position, I have been able to use what I learned in the LSA role in various jobs and leadership positions, and it never fails to impress during interviews! Not only did it teach me a lot about professional management and customer service, the leadership and communication skills that I gained from the position are critical to my success in the workplace. If you are looking for a position that is going to challenge you to grow every day but will give you the invaluable experience of managing your own staff and a portfolio of clients alongside other amazingly dedicated peers, look no further: apply to be a Lead Summer Assistant!”

-Rebecca Bizzarri, LSA 2017

“My experience as a Lead Summer Assistant for GW Summer Housing allowed me to develop my leadership and supervisory competencies. Going into this role, I was comfortable with who I was as a leader; I held other leadership positions on campus, such as being an RA and a treasurer for my student organization. However, the LSA position provided me with a unique opportunity to co-supervise and mentor my peers in special projects and daily operations. As a student pursuing a doctorate in physical therapy, this experience has provided me with countless demonstrations of critical thinking and teamwork skills that I am able to advertise during my graduate interviews. This experience has made me a competitive applicant by providing me with real-world work experience as an undergraduate, and I would highly recommend applying to anyone who is up for the challenge!”

-Abby Symons, LSA 2017

“Being an LSA has been my most significant summer in developing my professional skill set. All of my previous internships revolved around working with computers and technology, so the LSA position was very different for me. It was my first opportunity to develop skills that I did not previously have a chance to practice. Outside of the direct skills that I was able to develop as an LSA, like managing the financial operations of summer housing, it was my first opportunity to learn what it meant to be a leader to a team, how to stay calm and solve problems under pressure, exercise my customer service skills, and realize what my voice is as part of a larger team of LSAs. What was most empowering for me was knowing that I was in a position to make impactful decisions to improve the experience of guests who stayed with us. Through the LSA position, I was able to discover and cultivate these highly transferable skills that I can apply to my future career which I wouldn’t have had access to in any other internship.”

-Christopher Von Autenried, LSA 2017

“Working as a Lead Summer Assistant was by far one of the most valuable learning experiences of my GW academic career. Few positions can offer students the opportunity to have real business decision making authority, formally train and lead a professional team of peers, negotiate and contract directly with clients on behalf of a multimillion dollar operation, and build lifelong relationships in a supportive development-focused environment. The skills I cultivated as a LSA were directly transferable to other leadership roles I held on campus and are still applicable to my current post-grad career."

-Austin Hansen, LSA 2016

Contact Summer & Conference Housing

Should you have any questions, feel free to contact Summer & Conference Housing at [email protected]

Housing Assistant

Apply to be a Housing Assistant!

Housing Assistants must be undergraduate students, have Federal Work Study, and be in good academic and judicial standing. To apply please select the link below to Handshake and search for our position. After you have completed the online application, you must also filll out the supplemental materials and email to Kevin Gates at [email protected]. The subject of the email should be: "Housing Assistant Application, First Name Last Name, GWID." Please note that your application will not be complete until both the online application and supplemental materials have been received. Training for Housing Assistants will be on August 20.

Apply Here to Position 1790974

Application Opens August 1, 2018
Supplemental Application Materials

Basic Function and Responsibilities

Housing Assistants work as a team to support daily office functions including providing consistent, accurate and up-to-date information to GW Housing customers while maintaining the highest standards of customer service. Housing Assistants answer phone calls, e-mails, and walk-in questions about campus housing assignments, administrative services, and employment opportunities. They also process housing documents including housing applications, housing cancellations, and room swaps. Additionally, Housing Assistants frequently work on special projects as assigned.

Requirements for a successful Housing Assistant are based on the following four principles:

Friendliness

  • Greet all customers with a smile and welcoming attitude.
  • Proactively interact with walk-up customers.
  • Create a helpful atmosphere by having a positive attitude and tone with professional staff members, customers, and fellow team members.

Professionalism

  • Dress appropriately for a professional office.
  • Maintain a professional tone while interacting with both customers and fellow GW Housing employees.
  • Adhere to the posted schedule and arrive on time and ready to begin work.
  • Adhere to all confidentiality agreements, policies, and procedures as set forth by GW Housing and Enrollment and Student Experience

Information Management

  • Maintain and report emerging trends at the front desk and log all customer interactions.
  • Ensure that any forms, letters or messages left at the desk are routed appropriately.
  • Manage and complete all assigned processing including room swaps, cancellation forms, housing applications, and poster approvals.
  • Become well-versed in computer software such as: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, RMS Mercury, and Conference Programmer.
  • Communicate with professional staff effectively and efficiently.
  • Understand and use the appropriate protocol to escalate requests and concerns. 

Customer Service

  • Answer all inquiries using excellent customer service techniques and correctly address the issues raised.
  • Listen and ask questions to discern the situation and provide accurate and appropriate information.
  • Treat customers with respect at all times.

Qualifications

  • Must be in good standing with the university during the term of employment.
  • The judicial record of candidates will be considered during the application process and when necessary, will be discussed with candidates. In addition, applicants who violate the Student Code of Conduct or Residential Community Conduct Guidelines after the time of application and/or employment may be terminated from the position.
  • Applicants must have a minimum of a 2.5 Grade Point Average* to be considered.. *Unless you are a freshmen going into your first semester.
  • Candidate must demonstrate strong administrative skills or the desire to learn these skills and potential for working with diverse populations with special needs.
  • Must be currently registered as a full-time, undergraduate student in a George Washington University degree-granting program and either currently live on campus or lived on campus for at least one previous semester.

Priority will be given to candidates who have Federal Work Study aid. GW is an EEO/AA employer.