Staffing Opportunities

GW Housing offers a variety of opportunities each year for students to work with our office including Housing Assistants (academic year), Lead Summer Assistants, and Summer Assistants.

Students seeking on-campus employment may also visit Handshake for additional opportunities.

Graduate students interested in Resident Director positions should contact the Center for Student Engagement at [email protected].

If you are seeking full-time employment with GW, please visit the GW Jobs Portal.

Student Staff Opportunities

Lead Summer Assistant

Lead Summer Assistant

2019 Lead Summer Assistant

The Lead Summer Assistant (LSA) position plays a vital role in the overall management of GW's Summer & Conference Housing Program, which hosts tens of thousands of guests to GW's campuses during the summer months.

The LSA role has evolved into a highly sought after student leadership positions on campus, offering a strong complement of skills and experiences that are highly transferable to a variety of professional settings. A primary benefit of the LSA position is the broad degree of responsibility the LSAs are given. The LSA's supervise over 30 Summer Assistants, serves as the primary liaison to our Summer clients, addresses complex customer service issues, and manages a specific portfolio of administrative and operational tasks. Many LSA alumni have identified this opportunity and these skills as highly desirable by their subsequent employers. These employers are often impressed by the range of skill and experience this position offers to undergraduate students. Serving as a Lead Summer Assistant can position you to stand out among your peers as you pursue future professional or academic opportunities.

One of the main goals of the Lead Summer Assistant is to provide growth opportunities for the individuals in this position. All LSAs will serve along side the GW Summer & Conference Housing and Mount Vernon Events professional staff to ensure each person is meeting their goals, and making progress in a meaningful way. Some highlights and aspects of the LSA position include:

Leadership

  • Train, supervise and oversee a diverse group of Summer Assistants
  • Develop Summer Assistants' abilities to react to customer concerns
  • Cultivate professional decision making skills in an office setting
  • Mentor future Lead Summer Assistants

Administration

  • Assist in constructing a database of client information within reservation software
  • Process financial information, analyze reports, and oversee check-in/check-out procedures
  • Acquire and utilize financial acumen
  • Manage a front desk serviced by Summer Assistants

Customer Service

  • Address concerns of clients through a conflict management and escalation procedure
  • Maintain relationships with important group clients and manage the contracting process
  • Troubleshooting complex issues by various means of communication, including email, phone and in person meetings
     

Lead Summer Assistants who are selected begin service early in the 2019 Spring semester. The Spring semester is used as an ongoing training period for selected LSA's, scheduled 10-15 hours per week. During the Summer season (mid-May through August), LSAs are scheduled full time hours.

Current undergraduates with Sophomore or greater class standing who will be enrolled for Spring 2019 are eligible for consideration; LSA selected to serve may also be May 2019 graduates as long as they are able to commit to full-time service to the end of the 2019 Summer season. Undergraduates who will be abroad Spring 2019 are also eligible for consideration, however, their abroad situation must allow time to be able to train and serve remotely for the same 10-15 hours per week that of the other LSAs.

Review the 2019 Important Dates

Review the 2019 Position Description

Important Application Dates

  • The online Application will be available between Tuesday, October 30, 2017 through Noon, Monday, November 12, 2018. Applicants will have the ability to edit and change their application during this window of time.  Incomplete applications will not be considered.
  • LSA Information Session (Optional): Wednesday, November 7 at 6:00pm in District House B206
  • Selected Individuals will be invited to an In-Person Interview, with notifications sent on November 14, 2018.
  • Individual Interviews will take place between November 19-30, 2018
  • Selection decisions will be sent out on a rolling basis beginning November 29, 2018.

Applicants are expected to review all dates embedded within the application and position description as many related activities involve required attendance.  

How to Apply

GW undergraduate students interested in applying for the Lead Summer Assistant Position must complete an online application.

Applicants are encouraged to open and review all steps of the application in advance in order to devote ample time to its completion. A current resume is also a required element of the online application.  All applicants are strongly encouraged to have their current resume reviewed by the Center for Career Services prior to submission and application deadline. Applicants are required to submit to professional references (Name and contact information), however, letters of reference are not needed. 

Submit Your 2019 LSA Application

Application Closes Monday November 12 at Noon

Testimonials

"My time as a Lead Summer Assistant allowed me to gain invaluable professional experience and brought out skills that I never knew I had. To be a Lead Summer Assistant means that you not only part of a highly important and successful summer housing operation but also directly contribute to so much of the success. The role helped me develop skills like professional interaction with clients, supervision and management, and learn about organizational operations up close. I now recognize how much I grew professionally and personally from the start of my time as an LSA in January to the end in August. I am so grateful for my time at GW Summer Housing which connected me to some challenging but rewarding experiences and some great, long-lasting friends as well."

-Sarah Birmingham, LSA 2018

"My experience as a Lead Summer Assistant for GW Summer & Conference housing was one of the most developmental periods of my life as a GW student. Prior to accepting this role I had served in many different roles at the university some of which include: being a resident advisor, a tour guide, and student org leader. What differed greatly in the LSA role was that the LSA’s were entrusted with an enormous amount of decision making power accompanied with faculty support when needed. Working as an LSA I had the opportunity to really learn about contracting, long term project management, and office supervision. As a student pursuing a career in the legal field, learning how to maintain a premier level of organization while working on several different projects is critical in order for me to be successful at managing large caseloads in the future. While serving as an LSA I was able to develop this skill alongside  learning how to be an effective team player and expert in customer service."

-Naja Nelson, LSA 2018

"The LSA position is an exemplary opportunity to expand professional skills.  As a supervisor, LSAs are provided significant leadership opportunities by supervising their own staff.  You learn how to manage other people, develop your critical thinking skills and be a role model.  With this job you learn skills that are transferable to the real world that other internships and jobs cannot offer.  The position provides you with so much responsibility and trust.  You are seen as professionals and are consulted regularly from the department staff throughout the campus.  You also gain valuable relationships with this job and make friendships that last.  I recommend this position for anyone looking for real world experience and flexibility.     

-Cora Wolfinger, LSA 2018

"My time as a Lead Summer Assistant has been invaluable in my professional development. While the position challenged me constantly, it encouraged me to grow and develop as a leader every single day. Since exiting the position, I have been able to use what I learned in the LSA role in various jobs and leadership positions, and it never fails to impress during interviews! Not only did it teach me a lot about professional management and customer service, the leadership and communication skills that I gained from the position are critical to my success in the workplace. If you are looking for a position that is going to challenge you to grow every day but will give you the invaluable experience of managing your own staff and a portfolio of clients alongside other amazingly dedicated peers, look no further: apply to be a Lead Summer Assistant!”

-Rebecca Bizzarri, LSA 2017

“My experience as a Lead Summer Assistant for GW Summer Housing allowed me to develop my leadership and supervisory competencies. Going into this role, I was comfortable with who I was as a leader; I held other leadership positions on campus, such as being an RA and a treasurer for my student organization. However, the LSA position provided me with a unique opportunity to co-supervise and mentor my peers in special projects and daily operations. As a student pursuing a doctorate in physical therapy, this experience has provided me with countless demonstrations of critical thinking and teamwork skills that I am able to advertise during my graduate interviews. This experience has made me a competitive applicant by providing me with real-world work experience as an undergraduate, and I would highly recommend applying to anyone who is up for the challenge!”

-Abby Symons, LSA 2017

“Being an LSA has been my most significant summer in developing my professional skill set. All of my previous internships revolved around working with computers and technology, so the LSA position was very different for me. It was my first opportunity to develop skills that I did not previously have a chance to practice. Outside of the direct skills that I was able to develop as an LSA, like managing the financial operations of summer housing, it was my first opportunity to learn what it meant to be a leader to a team, how to stay calm and solve problems under pressure, exercise my customer service skills, and realize what my voice is as part of a larger team of LSAs. What was most empowering for me was knowing that I was in a position to make impactful decisions to improve the experience of guests who stayed with us. Through the LSA position, I was able to discover and cultivate these highly transferable skills that I can apply to my future career which I wouldn’t have had access to in any other internship.”

-Christopher Von Autenried, LSA 2017

“Working as a Lead Summer Assistant was by far one of the most valuable learning experiences of my GW academic career. Few positions can offer students the opportunity to have real business decision making authority, formally train and lead a professional team of peers, negotiate and contract directly with clients on behalf of a multimillion dollar operation, and build lifelong relationships in a supportive development-focused environment. The skills I cultivated as a LSA were directly transferable to other leadership roles I held on campus and are still applicable to my current post-grad career."

-Austin Hansen, LSA 2016

Contact Summer & Conference Housing

Should you have any questions, feel free to contact Summer & Conference Housing at [email protected]

Summer Assistant

Summer Assistant

2018 Summer Assistant

GW Housing's Summer Assistant (SA) position is a way for GW undergraduate students to make the most of their Summer stay. Our SA team plays a very important role on GW's campuses as ambassadors to the thousands of Summer guests that visit GW during the summer months.  SA's assist in the daily operation of GW Housing's Summer & Conference Housing Program by coordinating overall guest management including but not limited to: group and individual check-ins/outs, reservation management, distribution of Summer access cards, completion of room condition reports, submission of FIXit tickets, in addition to responding to guest issues/concerns and providing general university and community information.


Summer Assistants will be assigned to either the Foggy Bottom Campus or the Mount Vernon Campus.
Foggy Bottom

  • SAs will facilitate check-in/outs for all guests, space & meal reservations, and utilizes appropriate processes and technology to serve customers in an effective manner.
  • Attends and fully participates in Summer Assistant Training on May 17-18 and May 21-23, 2018 (tentatively scheduled for 9:00am-5:00pm daily).
  • SAs chosen for the Foggy Bottom Campus will be scheduled for pre-determined shifts: AM Shift – 8:30am-1:30pm, Mid-Day Shift – 1:15pm-6:15pm, and PM Shift – 6:00pm-11pm.
  • All SAs selected for the Foggy Bottom Campus will be scheduled in pairs for “after hours” on-call coverage up to seven separate occasions from the hours of 11:00pm-8:30am. SAs will remain in their assigned residence hall room during their on-call hours unless it is otherwise necessary to go to the Amsterdam Guest Services Office.
  • SAs serve in a concierge function, providing information and referrals to other University offices and to the community.
  • SAs will thoroughly assess the condition of all living space and proper functioning of all items contained within a living unit identifying issues through appropriate measures.

Mount Vernon

  • SAs will facilitate check-in/outs for all guests, space & meal reservations, and utilizes appropriate processes and technology to serve customers in an effective manner.
  • Attends and fully participates in Summer Assistant Training on May 17-18 and June 4-8 (tentatively scheduled for 9:00am-5:00pm daily).
  • To assist with the start of the Summer season, Mount Vernon SAs will be scheduled hours beyond their selected shift to conduct Room Inspections for both campuses between May 21-25 and May 28-June 1, 2018 (tentatively 9:00am-5:00pm daily).
  • SAs selected for the Mount Vernon Campus will be scheduled to work within pre-determined shifts: AM Shift – 7:30am-1:00pm, Mid-Day Shift – Noon-5:30pm, and PM Shift – 4:30pm-10:00pm.
  • SAs selected for the Mount Vernon Campus will be scheduled for “after hours” response (10:00pm-7:30am) as part of a rotating schedule. In the event a staff person needs to respond in person, the Mount Vernon SA will receive additional hourly compensation.
  • SAs serve in a concierge function, providing information and referrals to other University offices and to the community.

Additional Information 

  • All Summer Assistants will participate in a training program based on the above schedule.  Eligible applicants must be currently GW enrolled undergraduate students and be registered for courses for the Fall 2018 semester by the time of selection. 
  • Summer Assistants will earn an hourly wage of $8.50/hour during the training and summer period (May 17-August 26, 2018) paid on a bi-weekly basis. University housing in a residence hall room on the Foggy Bottom or Mount Vernon Campus, the calculated value of which is $4,250.00, is both a condition and benefit of the SA position. Due to the nature of the Summer Assistant position, the housing benefit is not taxed. Summer Assistants selected for the Foggy Bottom Campus are housed on Foggy Bottom and SAs selected for the Mount Vernon Campus are housed on the Mount Vernon Campus.
  • A section of the Summer Assistant Application will ask applicants to preference one or both campus locations and will ask applicants to rank the three structured work shifts (AM, Mid-Day, PM). Preferences will be considered throughout the selection process, but will not absolutely dictate selection offers. Summer Assistants will be scheduled for office hours within a specific shift (AM, Mid-Day, or PM) each week which includes weekend days. Scheduled work days will vary from week to week. Based on program needs, SAs will be scheduled three (3) to five (5) work shifts per week, which equates to fifteen (15) to twenty-eight (28) office hours per week, with a typical week being four (4) scheduled shifts.
  • Additionally, Summer Assistants on both campuses rotate "after hours" on call coverage in the evening hours.

Application Information

The online application will close 5:00pm on Friday March 2, 2018. 

Applicants are highly encouraged to set aside an appropriate amount of time to complete their application. Applicants are required to submit a current resume and are asked to respond to several short-response questions as part of the application. Applicants are also asked to identify two references; however, reference letters are not necessary. Thoroughness and thoughtfulness of a completed application will be weighed in selection decisions.

Applications are reviewed, evaluated, and then a select number of applicants will be asked to move forward to a second phase and participate in an in-person Summer Assistant Group Process.

Please review the comprehensive Summer Assistant Position Description and Summer Assistant Important Dates before applying.

*Please note that the group interview process was scheduled for March 24 prior to the creation of March for Our Lives event. The group interview process is a mandatory part of the selection process but will likely conclude by 1:00pm on the 24th.

 

 

For more information, please email [email protected].


Important Dates

Both Campuses

  • February 16: Summer Assistant online application becomes available
  • March 2: Completed Summer Assistant applications are due electronically by 5:00pm to GW Housing.  Incomplete or late applications will not be considered.
  • March 20: Select Summer Assistant candidates will be invited via e-mail to participate in the Summer Assistant Group Process.
  • March 24: Invited Summer Assistant candidates will participate in the Summer Assistant Group Process from 8:30am – 1:30pm.  (Invited candidates who are currently abroad will participate in an Alternate Activity between March 27-29).  
  • March 31st: GW Housing will begin to extend offers to Summer Assistant candidates.
  • April 4: Summer Assistants accepting the position will complete paperwork at GW Housing, Amsterdam Hall, 2350 H Street NW, Suite 106.
  • May 17-18: Summer Assistant Staff Training for all Shifts and both Campuses will take place from 9:00am-5:00pm (specific schedule TBD).
  • August 6: Last day of provided campus housing for Summer Assistants who are not Fall 2018 campus housing residents.
  • August 26: Last day of the summer period for all Summer Assistants. 

Foggy Bottom Summer Assistants

  • May 21-23: Summer Assistant Staff Training specific for all Foggy Bottom shifts will take place from 9:00am-5:00pm (specific schedule TBD).
  • May 17-August 26: Summer Assistant summer period commences for all Foggy Bottom Shifts.

Mount Vernon Summer Assistants

  • May 21-25, May 28-June 1: Summer Assistant for the Mount Vernon Campus will assist with Room Inspections on both campuses from 9:00am-5:00pm (specific schedule TBD).
  • June 4-8: Summer Assistant Staff Training specific for all Mount Vernon shifts will take place from 9:00am-5:00pm daily (specific schedule TBD).
  • June 9 - August 26: Summer Assistant summer period commences for all Mount Vernon Shifts.

Housing Assistant

Apply to be a Housing Assistant!

Housing Assistants must be undergraduate students, have Federal Work Study, and be in good academic and judicial standing. To apply please select the link below to Handshake and search for our position. After you have completed the online application, you must also filll out the supplemental materials and email to Kyle Mueller at [email protected]. The subject of the email should be: "Housing Assistant Application, First Name Last Name, GWID." Please note that your application will not be complete until both the online application and supplemental materials have been received. Training for Housing Assistants will be on August 20.

Apply Here to Position 1790974

Application Opens August 1, 2018
Supplemental Application Materials

Basic Function and Responsibilities

Housing Assistants work as a team to support daily office functions including providing consistent, accurate and up-to-date information to GW Housing customers while maintaining the highest standards of customer service. Housing Assistants answer phone calls, e-mails, and walk-in questions about campus housing assignments, administrative services, and employment opportunities. They also process housing documents including housing applications, housing cancellations, and room swaps. Additionally, Housing Assistants frequently work on special projects as assigned.

Requirements for a successful Housing Assistant are based on the following four principles:

Friendliness

  • Greet all customers with a smile and welcoming attitude.
  • Proactively interact with walk-up customers.
  • Create a helpful atmosphere by having a positive attitude and tone with professional staff members, customers, and fellow team members.

Professionalism

  • Dress appropriately for a professional office.
  • Maintain a professional tone while interacting with both customers and fellow GW Housing employees.
  • Adhere to the posted schedule and arrive on time and ready to begin work.
  • Adhere to all confidentiality agreements, policies, and procedures as set forth by GW Housing and Enrollment and Student Experience

Information Management

  • Maintain and report emerging trends at the front desk and log all customer interactions.
  • Ensure that any forms, letters or messages left at the desk are routed appropriately.
  • Manage and complete all assigned processing including room swaps, cancellation forms, housing applications, and poster approvals.
  • Become well-versed in computer software such as: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, RMS Mercury, and Conference Programmer.
  • Communicate with professional staff effectively and efficiently.
  • Understand and use the appropriate protocol to escalate requests and concerns. 

Customer Service

  • Answer all inquiries using excellent customer service techniques and correctly address the issues raised.
  • Listen and ask questions to discern the situation and provide accurate and appropriate information.
  • Treat customers with respect at all times.

Qualifications

  • Must be in good standing with the university during the term of employment.
  • The judicial record of candidates will be considered during the application process and when necessary, will be discussed with candidates. In addition, applicants who violate the Student Code of Conduct or Residential Community Conduct Guidelines after the time of application and/or employment may be terminated from the position.
  • Applicants must have a minimum of a 2.5 Grade Point Average* to be considered.. *Unless you are a freshmen going into your first semester.
  • Candidate must demonstrate strong administrative skills or the desire to learn these skills and potential for working with diverse populations with special needs.
  • Must be currently registered as a full-time, undergraduate student in a George Washington University degree-granting program and either currently live on campus or lived on campus for at least one previous semester.

Priority will be given to candidates who have Federal Work Study aid. GW is an EEO/AA employer.