Lockouts

Mobile ID App

In the unlikely event you lock yourself out of your room because you left your GWorld card in your room, the quickest way to unlock your door is to access the Mobile ID App for Android or Apple smartphones.

  • The app works on individual suite and room doors if the user is directly in front of the door.
  • It does not work for exterior doors, elevators, stairwells, and verification readers.

Learn More & Download the Mobile ID App


Locked out of your room?

Always remember to have your GWorld and phone with you when you leave your room. In the event you lock yourself out because you left your GWorld card in your room, the quickest way to unlock your room door is to access Mobile ID (available in the App Store or Google Play) to access a mobile key. Check the Mobile ID website for instructions and policies. If your MobileID app does not work, go to Key Depot** (2025 F Street, NW- Support Building Lower Level) for assistance.

TIP: When you arrive on campus on your first day please register and test your MobileID app to make sure it works so that you are prepared.

**NOTE: Through Monday, Aug. 23, if locked out between 11 pm - 8 am, please use your neighborhood’s on-call phone number (see numbers above) for assistance. Starting Monday, August 23, visit the Support Building located at 2025 F Street for assistance locked out of your room.