Lockouts

Mobile ID App

In the unlikely event you lock yourself out of your room because you left your GWorld card in your room, the quickest way to unlock your door is to access the Mobile ID App for Android or Apple smartphones.

  • The app works on individual suite and room doors if the user is directly in front of the door.
  • It does not work for exterior doors, elevators, stairwells, and verification readers.

Learn More & Download the Mobile ID App


Locked Out of a Tap Room

  • Call CLRE On-Call number for your hall, posted on the TV in the lobby, and a member of our team will assist you.. Please let them know if the tap reader is reading your card but not opening, the light turns colors and you hear a beep, or if the reader appears to no be working at all. 

Locked Out of a Key Room

  • During Key Depot Hours 7am-11pm: Pick up a loaner key from Key Depot, 2025 F St NW.
  • After Hours: Call CLRE On-Call number for your hall, posted on the TV in the lobby, a member of our team will assist you with a let in. Loaner keys will be available the next morning at 7am.